ACCESS FORMAL TRAINING AT YOUR OWN PACE

The “Quick Upskill” Series with Customer Frame, is delivered over 3 separate modules – pick and choose those that interest you or watch all 3 to get the most benefit from the expert knowledge provided on the following topics – all about putting your customer first.

CUSTOMER INSIGHT: Tap into the hidden potential of your greatest asset – your data

CUSTOMER EXPERIENCE: Find and fix the issues in your business that are driving your customers away

CUSTOMER ADVOCACY: Get the crystal ball for your business and secure your future

Each recorded session runs for 90 minutes with a combination of presentation, live experiences and active conversation with the participants who attended the live sessions.

These four practical 60-minute sessions cover different aspects of your business, including how to best price your rooms, work with Online Travel Agents for better yield management, create an effective online presence and benchmarking.  Pick any or all of the free sessions, being delivered this November.  Presented by expert in accommodation revenue management, Tamie Matthews of RevenYou.

VALUE PROPOSITION: how much should I be charging?

0% COMMISSION IS JUST A MYTH: there’s no such thing as a free booking

DIGITAL MARKETING: how do I improve my online presence to find new markets and fill off peak?

BENCHMARK ME: am I really doing okay?